Pega and GenAI: Transforming Business Automation with AI-Powered Insights
In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to streamline operations, improve customer experience, and stay ahead of the competition. One of the most exciting advancements in this space is the integration of Generative AI (GenAI) with Pega, an industry-leading platform for workflow automation, Robotic Process Automation (RPA), and business process management (BPM).
Pega Job Scheduler and Queue Processor provide enhanced scalability and performance for Pega Platform. The Job Scheduler allows for the creation of a job that will execute based on a schedule. Queue Processor is a server that can process tasks, activities and other work assignments stored in the system. It can be used to process bulk data, such as posting to an external system, or to run report jobs. Queue Processor enables better performance, scalability and fault tolerance. It allows tasks to be distributed across multiple process nodes, improving efficiency. It also allows for more sophisticated processing of queued tasks, and allows additional customization of processing logic. By using Queue Processor and Job Scheduler, businesses maximize the performance, scalability and fault tolerance of the system.
Access Deny rules in Pega are security rules used to define user access restrictions to system data. These rules determine which users can view, edit or delete data in the system. Access Deny rules are used to protect sensitive data from unauthorized access and help ensure data privacy. They can also be used to control which users can access specific functions and features within the application.
Case Management in Pega is an approach to managing a process, such as a customer service request, order processing or claims processing, in a logical and automated way. The Pega Platform allows users to create applications that model complex processes, coordinate activities between and among people and systems, and keeps track of progress throughout the life cycle of a process. The case management approach focus on the process, not just a product or outcome. It is less about the number of tasks to complete, and more about understanding the individual needs and goals of the customer, ensuring that the correct activities are taken in the correct order, and meeting all the required goals.
Case locking in Pega is a feature used to ensure data integrity and prevent conflicts between users when editing a particular case. It prevents users from editing a case at the same time by placing an exclusive ‘lock’ on the case. A single user can obtain a lock on a case and when another user attempts to work on the same case, they are notified that the case is locked.
Default locking and Optimistic locking in Pega
Synchronous processing occurs when a request has to be fulfilled before a response is generated. For example, when a user makes an API call or a database query, the request must be handled and a response generated before anything else can happen.
Stateful processing mode is where a Service Package remembers data between two requests from a client. This data is stored in its memory and the next request from the client can use the stored data for faster processing.